Revocation policy (Extract from the GTC)

4. Customer’s right of withdrawal

4.1 You have the right to revoke this contract within 14 days of the conclusion of the contract without giving any reason. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using a clear declaration sent to the email address below.

Please direct your request to the following:
Subject: “Widerrufserklärung.”

When submitting your “Right of withdrawal declaration”, please ensure that you provide your invoice number, email address and bank account details for a hasty turnaround. OWCS will send you an acknowledgement of receipt of the revocation as soon as possible with a “Return Number” by email.

4.2 The Effects of Withdrawal
If you terminate this contract within fourteen (14) days, OWCS will reimburse all funds paid upon receipt of the unwanted product. Unwanted products are to be returned unused and in a resaleable condition. No refund will be granted if the inspection shows the products were used or damaged. Unless otherwise agreed, OWCS will use the same method to reimburse your funds that was used for the initial transaction.

4.3 In case of a return, you must bear the return shipping costs. Unless the delivered goods do not correspond to the ordered goods.

4.4 Online content/course products
Provided the Online Course has not been accessed, OWCS will reimburse all funds paid if you request a refund from us within 14 days of your course payment. Because of the material’s composition, we do not offer refunds where you change your mind. OWCS may provide a partial refund.

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